InsureDIY Limited is a registered member of the Professional Insurance Brokers Association in Hong Kong.


This Privacy Policy will help you understand how we collect, use and protect your personal data. We will respect your privacy and keep your data secure. We are committed to protecting the privacy, confidentiality and security of your personal data and fully implementing and complying with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance ("PDPO").


This privacy policy (together with our Terms of Use and Disclaimers) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Information We May Collect from you


As part of the quotation, account set-up and order fulfilment processes, we ask you for personal information in order to provide an accurate quotation or to tailor services to your needs.

We may collect and process the following data about you:


  • Information that you provide by filling in forms on our site or (our "Site"). This includes information provided at the time of registering to use our Site, subscribing to our service, seeking a quotation for a policy, for a renewal, for an endorsement, of for making a claim, or for requesting further services.
  • Details of transactions you carry out through our Site and of the fulfilment of your orders.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


Uses Made of The Information


We use information held about you in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To enable us to communicate with you and to verify your identity.
  • To enable us to identify policies of insurance for which you may be eligible and to obtain quotes on your behalf.
  • To consider any application for policies of insurance that you make, and any policy endorsements, cancellations or renewals.
  • To assist in the issuance and administration of policies of insurance that you take out.
  • To assist in claims handling.
  • To carry out our obligations arising from any contracts entered into between you and us and/or between you and an insurer who has issued you a policy through us.
  • To provide you with information, products or services that you request from us or from insurers which we feel may interest you, but only where you have consented to be contacted for such purposes.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To help prevent and detect fraud or loss.


Your personal information will not be shared with other selected organisations for marketing purposes, without your prior consent.

If you do not want us to use your data in any of these ways, please contact us.




Cookies are data files that contain and collect data. When you browse this web site, cookies will be stored in your computer's hard drive. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site (see below for more details). We will not collect any personal data from you under this circumstance. You have a choice not to accept the cookies, but if you do, certain functionality may not be available.


Our Site uses the cookies to, distinguish you from other users of our Site, to enable you to move throughout our Site, to enable us to customise your experience of the Site to you and your interests by remembering your preferences as to language, font size etc, to determine previous and/or subsequent websites that you have visited to enable a better understanding of your behaviour and preferences, and to improve our website through monitoring usage trends.


Where We Store Your Personal Data


The data that we collect from you may be transferred to, and stored at, a destination outside of Hong Kong. It may also be processed by staff operating outside of Hong Kong, who work for us, for one of our suppliers, or for the insurers whom we seek quotations from and/or who enter into transactions with you. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.




All information you provide to us is stored on our secure servers. Any payment transactions and all pages that require personal information will be encrypted using Secure Socket Layer (SSL) technology.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site. Any transmission is at your own risk.


Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, including anti-virus software.


Disclosure of Your Information


We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Condition of Business, our Terms of Use and Disclaimers and other agreements entered into between us.


Your Rights


You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes, or after obtaining your consent, if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the contact address below.


Acess to Information


The PDPO gives you the right to access and/or correct information held about you. Your right of access and/or right to correct can be exercised in accordance with the PDPO. Access and/or correction requests may be addressed to the contact listed below.

You can also access and/or correct your personal information that we maintain by logging into your account and update the information at any time.


Changes to Our Privacy Policy


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.




Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Level 10, 1-3 Pedder Street, Central Building, Central, Hong Kong, or Email住址會使用灌水程式保護機制。你需要啟動Javascript才能觀看它.